Notary session guidelines

Please review the following important guidelines before scheduling an online notary session

  • Each notarized document is delivered to you only in electronic format with the online notary’s digital signing certificate applied. We cannot make available wet ink and hardcopies of notarized documents, nor can we deliver any wet ink certification of hardcopy printouts of electronically signed and notarized documents (known as “papering out”). Please make sure your document recipient will accept your notarized document(s) in electronic format only. Your notarized document file is not intended for hardcopy printing, and we cannot guarantee the print quality of the document.

     

  • Our online notaries can notarize just about any type of document. But here are some document types that we reserve the right not to notarize:
    • Last will & testament documents – including wills, codicils, will amendments, and testamentary trusts. (Please note that we can notarize living wills.)  
    • I-9 Forms 
    • Automobile titles 
    • Documents that require an apostille (in states that do not accept digital documents for apostille)
    • Documents that are intended for use outside the United States

  • If your document requires an apostille, it is your responsibility to notify us of such. We cannot guarantee that the document that we notarize for you will qualify for an apostille in your state.

  • We charge on a per-document and per-seal (or stamp) basis. If your document contains multiple spaces in which a notary seal must be applied, each stamp will be charged separately and incrementally.

  • If your document requires signing witnesses, please make sure to have such persons present with you in the same physical location during the live notary session. We cannot make available any such witnesses.

  • Our notaries use blue colored “ink” digital signatures on all documents. If your document requires a different colored notary or signer signature, then please let us know in advance. We are not responsible for changing the color of the signatures on the document.

  • Please include all pages of the document to be notarized (and not just the signature page).

  • Fill in all required fields and blank spaces in your document (except for the notary certificate space). The signer is solely responsible for making sure all fields and blank spaces of each document to be notarized are completely filled out and that all sections and pages are included (with the exception of the notary certificate verbiage). Your notary reserves the right, not to perform the notarization if they are not satisfied that the document has been filled out.

  • We cannot guarantee that a notary commissioned in a particular state will be assigned to your notary session. Our notaries are commissioned in certain states that authorize notaries to perform remote online notarizations. Most states recognize out-of-state notarizations as being as legally valid as in-state notarizations. That is why signers from all fifty US states use our service. That said, if your legal requirements or document recipient specifically requires a notary commissioned in a particular state from which we do not have an available notary, then we will not be able to assist you.
 
  • If your document is not notarized in a manner that complies with the laws and rules that govern the notary assigned to your session, we will be happy to arrange for the notarization to be performed again for you at no charge (provided that you notify us of any such issue within 24 hours of the completion of the notarization). We do not provide any further guarantees or remedies. We cannot provide any guarantees that your document recipient will accept a document that is properly notarized by means of remote online notarization or that is notarized and signed in electronic form. Your document recipient might have specific requirements that are independent of the rules and laws that govern the notary’s performance of remote online notarization. We cannot guarantee that the notarization will comply with such requirements, nor are we or the assigned notary obligated to follow such requirements. Please consult with your document recipient on any such requirements before you schedule a session with one of our notaries.

  • If there is a problem or an error with the document that is the sole result of notary’s error, we can arrange for the notarization to be performed again for you at no charge provided that (a) you are available to do so and (b) you bring your notify us of the problem or error within 24 hours of the completion of the original notarization of that document. We cannot provide any additional compensation or remedy, provided we may, at our sole discretion, offer you a partial or full refund in lieu of notarizing the document again.

  • Given the variety of factors that might impact your access to the scheduled notary session, we cannot guarantee that your notary session will be completed or that it will be completed at a specific time. Therefore, we recommend that you schedule your session request as soon as possible. We are not responsible for the satisfaction of any deadlines or time requirements to which you are subject. Furthermore, we are not responsible for any audio or video connectivity issues that you may experience when trying to access and participate in the session.

  • The notary assigned to your notary session cannot provide any legal advice regarding, or guidance on the contents of, the documents to be notarized. If you have any questions as to the contents or subject matter of the documents to be notarized, please seek the advice of an attorney.

  • We provide you the option of having the session payment link and the download link to your notarized documents emailed to a third-party email address designed in the session request form. This service is provided only as a convenience and is without any guaranty, representation, or warranty. If you select this option, it is solely your responsibility to confirm that your intended email recipient has indeed received the email.

  • The transmission of information via the Internet is not completely secure. Although we strive to protect any personally identifiable information (PII) contained in your documents and communicated during your notary session, we cannot guarantee the security of such PII. Accordingly, any transmission of PII is at your own risk.